Refund policy
Return & Refund Policy – TAPASVI JEWELS
At TAPASVI JEWELS, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a simple and transparent return process.
Please review the policy below for full details regarding returns, exchanges, and refunds.
1. Return Eligibility
We offer a 14-day return policy, which means you have 14 days from the date you receive your order to request a return.
To qualify for a return:
‣ The item must be unused, unworn, and in the same condition as when you received it.
‣ The product must be returned with all original tags and packaging.
‣ A receipt or proof of purchase is required.
Returns that do not meet these conditions may not be accepted.
2. How to Start a Return
To initiate a return, please contact our support team.
Email: sales@tapasvijewels.com
Once your return request is approved, we will provide:
‣ A return shipping label
‣ Detailed instructions on how and where to send your package
Please note:
Items returned without first requesting a return authorization will not be accepted.
3. Return Shipping Address
Approved returns must be sent to the following address:
TAPASVI JEWELS
12, A BUILDING 1202
APPLE LUXURIA, OPP UTRAN POWER STATION
UTRAN, Surat
Surat, Gujarat – 394101
India
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
4. Damaged, Defective, or Incorrect Items
Please inspect your order immediately after receiving it.
If you receive:
‣ A damaged product
‣ A defective item
‣ The wrong item
please contact us immediately at: sales@tapasvijewels.com
Our team will evaluate the issue and work quickly to resolve it through replacement, exchange, or refund where applicable.
5. Non-Returnable Items
Some items cannot be returned, including:
‣ Custom or personalized jewelry
‣ Special order products
‣ Sale or discounted items
‣ Gift cards
If you are unsure whether your item qualifies for return, please contact our support team before purchasing.
6. Exchanges
If you wish to exchange a product, the fastest way is to:
1. Request a return for the original item
2. Once the return is accepted, place a new order for the desired item
This ensures faster processing and availability of the product you want.
7. European Union 14-Day Cooling-Off Period
If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days without providing a reason, in accordance with EU consumer protection regulations.
To qualify:
‣ The item must be unused and unworn
‣ Must include original packaging and tags
‣ Must include proof of purchase
8. Refund Process
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
‣ The refund will be issued to your original payment method
‣ Processing time is up to 10 business days
Please note that your bank or credit card provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact: sales@tapasvijewels.com
9. Return Policy Summary
‣ Return Window: 14 days after delivery
‣ Return Shipping: Paid by customer (unless item is defective or incorrect)
‣ Restocking Fee: None
‣ Sale Items: Not eligible for return
✔ Thank you for choosing TAPASVI JEWELS. We value your trust and strive to provide exceptional quality diamonds and jewelry.